Category: Management and strategy

Can a better user experience fix the job crisis?

Posted by ssmith on March 9, 2009

Once in awhile we ask whether we are in a position to solve the bigger problems. What about the really big problems facing the world right now? Are we as a profession having impact on the economic crises we face? …
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Posted in Management and strategy Tagged

Putting Citizens First: Carewords for transformation?

Posted by admin on January 9, 2009

Gerry McGovern, Neo Insight, and other partners in Customer Carewords have worked with government organizations in many countries over the years, evangelizing and implementing task-based approaches to managing government websites. A few weeks ago, Gerry did a webinar for 400 …
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Posted in Management and strategy Tagged

How to build momentum to manage your Top Tasks

Posted by admin on December 9, 2008

In this issue   How to build momentum to manage your Top Tasks Revolve around your users – not vice versa The two minute warning Define your users by their actions – not as an “audience” Why usability is one …
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Posted in Management and strategy

Managing your users’ tasks: 6 measures you need to know

Posted by admin on July 9, 2008

Neo Insight’s e-newsletter on User Experience topics and techniques. We invite you to subscribe to our monthly e-newsletter: In this issue Managing your users’ tasks: 6 measures you need to know Early prototyping tools: Balsamiq, Axure…? Free webinars: Task Measurement; Educational …
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Posted in Management and strategy

Link like Yoda

Posted by ssmith on June 9, 2008

Links are critical to good web pages. Links are scanned by your web visitors. Links connect pages into a flow that can help users accomplish tasks. Yet the skills to write links are not widely learned. Good writers often are …
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Posted in Design, Management and strategy

To manage services on the web, manage customer tasks

Posted by admin on April 9, 2008

Neo Insight’s e-newsletter on Usability topics and techniques. We invite you to subscribe to this monthly e-newsletter. In this issue To manage services on the web, manage customer tasks Free Gerry McGovern webinar – Customer Carewords for Intranets, May 27, …
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Posted in Management and strategy

Customer Carewords comes to Canada

Posted by admin on February 9, 2008

Neo Insight’s e-newsletter on Usability topics and techniques. We invite you to subscribe to our monthly e-newsletter. In this issue Encore of Gerry McGovern Masterclass plus special Executive Session Customer Carewords comes to Canada Don’t underestimate the value of a …
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Posted in Management and strategy

10 New Years resolutions for your website

Posted by admin on January 9, 2008

Neo Insight’s e-newsletter on Usability topics and techniques. We invite you to subscribe to our monthly e-newsletter. In this issue Gerry McGovern returns to Ottawa 10 New Years resolutions for your website Don’t talk about the experience – be the …
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Posted in Management and strategy

Save a minute on your intranet – and save a person-year

Posted by ssmith on December 9, 2007

In this issue Save a minute on your intranet – and save a person-year The Web-Act corollary – write for action Typical tasks this year  Usability professionals – Neo Insight needs you! Save a minute on your intranet – and …
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Posted in Management and strategy

Manage the task, not the website – Gerry McGovern shares how to do it

Posted by admin on November 9, 2007

Neo Insight’s e-newsletter on Usability topics and techniques. We invite you to subscribe to our monthly e-newsletter. Upcoming events Feb 19-22, 2008 UX Intensive, San Francisco Mar 26-28, 2008 Web App Summit, Coronado Island, California Apr 21-22, 2008 MX Managing …
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Posted in Management and strategy