Top Task Management & Strategy

Strategic research options to support data-driven decision making and create a user-centric focus for your website or application.

Top Task Identification

• Identify the small number tasks that are most important to your customers or employees

Customer-Centric Index

• Discover which attributes (e.g. content, structure, navigation) are most annoying your internet or intranet users

Task Performance Indicator

• Measure and benchmark the ability of your customers or employees to complete their top tasks

Search Performance Indicator

• Measure and benchmark the success of your internal search engine in helping your users complete their top tasks

Webinars and Gerry McGovern Master Classes

• Top Tasks Management webinars, Master Classes and in-house training options for you, your senior managers and your team.