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Author: ssmith
Posted by ssmith on April 20, 2020
First-click tests solve common UX problems fast and easy This article discusses three common user experience problems, and how first-click testing can help identify and lead to solutions: Performance of a top task is negatively impacted by too-similar link-labels People can’t …
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Posted in Design, Methodology, Online UX research, Uncategorized
Posted by ssmith on February 13, 2018
What does it mean for an organization to be obsessed with its customers? Give your perspective by taking this 5-minute poll from Gerry McGovern. Identify the aspects that are important to you: Click to take Gerry’s poll (a 5-minute exercise) Your …
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Posted by ssmith on May 15, 2017
Choice is good, but too many choices is not. People quickly compare and choose from a few well-constructed links, but get frustrated and rapidly abandon pages with an over abundance of poorly differentiated links. The web is meant to offer …
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Posted in Uncategorized
Posted by ssmith on May 1, 2017
It is critical to manage the user experience of the website your employees use daily. You may know it as your intranet, employee portal, internal wiki, etc. But the fundamental challenges remain: to understand your employees, to engage and motivate …
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Posted in Management and strategy
Tagged intranet, top tasks
Posted by ssmith on March 28, 2014
DOWNLOAD SLIDES (PPT: 6 MB) DOWNLOAD VIDEO (WMV: 50MB: 49 minutes) (This webinar occurred April 16th, 2014) Discover the common patterns of tasks that employees expect to be able to do in the digital workplace and how the analysis can …
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Posted in Management and strategy
Tagged intranet
Posted by ssmith on February 2, 2014
(This webinar occurred March 5, 2014) DOWNLOAD SLIDES (PDF: 3 MB) DOWNLOAD VIDEO (WMV: 129 MB: 1 hour) The Cisco Support website has millions of pages and millions of visitors every month. It is a large and complex environment. How to make …
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Posted in Management and strategy, Remote usability testing
Posted by ssmith on December 25, 2011
This is a custom excerpt for the “New task analytics for managing Top Tasks” post. It replaces the 240 character summary that is automatically generated from the post contents.
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Posted in Management and strategy
Tagged analytics, top tasks
Posted by ssmith on August 24, 2011
Top Task culture = share the vision + measure behaviour + re-organize for UX Jared Spool has researched the key characteristics of top-performing organizations. His organization helps people move toward three characteristics: vision, feedback, and culture. We agree. Hats off …
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Posted in Management and strategy
Tagged top tasks
Posted by ssmith on April 9, 2011
In this issue Win the war on distraction Improving Find People, the #1 intranet task: Webinar recording now available Biggest challenge in user experience Win the war on distraction Distraction is a major source of usability issues we see …
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Posted in Management and strategy
Tagged intranet, UX
Posted by ssmith on August 9, 2010
There is great pressure on businesses to keep people from being unemployed. Yet many workers are under-employed when an intranet hinders their efficiency. Intranet usability is a big problem. Would your senior executives be concerned that employees cannot do their …
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Posted in Management and strategy
Tagged intranet, usability testing
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