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Neo Insight’s e-newsletter on Customer Experience topics and techniques. We invite you to subscribe to our monthly e-newsletter: In this issue World Usability Day: November 13th, 2008 Web 2.0 and the future of accessibility: A discussion with Derek Featherstone …
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Posted in User experience trends
Tagged accessibility
Where is usability testing heading? One way to answer that is to follow the trends in patents. Inventions in usability testing patents show a trend toward equipping the usability professional with affordable toos to analyse behaviour patterns. In recent years, …
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Posted in Remote usability testing
People are often using alternative means to get around your web site. Your main navigation is not the only means they use. Popular features like Site Map, Top Links, A-Z Index, Search, and language selection offer an alternative. We discuss …
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Posted in Uncategorized
Tagged UX
The explosive growth in mobile devices poses significant user experience challenges. Mobile devices that run web applications are ubiquitous – 20 million Blackberry devices and 10 million iPhones are in use, and 1.5 million Google Android devices have been pre-sold. …
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Posted in Design
Website navigation should help users quickly accomplish their tasks. Unfortunately, we often see websites maintaining a fixed set of global links on every page, most of which are no longer pertinent to the task at hand once a user makes …
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Posted in Design
Neo Insight’s e-newsletter on User Experience topics and techniques. We invite you to subscribe to our monthly e-newsletter: In this issue Managing your users’ tasks: 6 measures you need to know Early prototyping tools: Balsamiq, Axure…? Free webinars: Task Measurement; Educational …
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Posted in Management and strategy
Links are critical to good web pages. Links are scanned by your web visitors. Links connect pages into a flow that can help users accomplish tasks. Yet the skills to write links are not widely learned. Good writers often are …
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Posted in Design, Management and strategy
Neo Insight’s e-newsletter on Customer Experience topics and techniques. We invite you to subscribe to our monthly e-newsletter. In this issue Four principles to improve your customers’ experience What’s wrong with the Canadian Government’s Common Look and Feel (CLF2) Free …
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Posted in Design
Neo Insight’s e-newsletter on Usability topics and techniques. We invite you to subscribe to this monthly e-newsletter. In this issue To manage services on the web, manage customer tasks Free Gerry McGovern webinar – Customer Carewords for Intranets, May 27, …
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Posted in Management and strategy
Neo Insight’s e-newsletter on Usability topics and techniques. In this issue Make your lists easier to scan Design contact information for action Make your lists easier to scan A quick way to help users get what they want on your website …
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Posted in Design
