This is a custom excerpt for the “New task analytics for managing Top Tasks” post. It replaces the 240 character summary that is automatically generated from the post contents.
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Posted in Management and strategy Tagged ,

In this issue 6 Myths about the Mobile User Experience Mobile myths – Some resources Download or view the ‘Mobile: Extreme Top Tasks’ webinar 6 Myths about the Mobile User Experience About myths and mobile devices Myths are wonderful things. …
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Posted in Mobile, User experience trends Tagged ,

  Recent work with a Fortune 100 high-tech firm is validating four killer web strategies and proving the benefits of a top task management approach. The company team adopted strategies to focus on their customers’ top tasks, measure top task …
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Posted in Management and strategy, Remote usability testing Tagged , , ,

Top Task culture = share the vision + measure behaviour + re-organize for UX Jared Spool has researched the key characteristics of top-performing organizations. His organization helps people move toward three characteristics: vision, feedback, and culture. We agree. Hats off …
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Posted in Management and strategy Tagged

People value every second on the web – we often hear “Don’t waste my time!” In all of our various usability testing methods, we always measure the time to perform a task – whether the person is finding the recycling …
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Posted in Management and strategy Tagged

Managers of large websites often struggle with how to allocate scarce resources (people, time, money) in the most cost-effective way, to maximize improvement of the user experience and also meet business goals. The Top Task Law is one simple, strong …
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Posted in Management and strategy Tagged

Are your customers or employees drowning in website content? Are they having trouble doing what they came to the website to do? Unbridled and poorly managed content proliferation is one of the biggest risks of our digital age. Many of …
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Posted in Management and strategy, Uncategorized Tagged ,

In this issue Win the war on distraction Improving Find People, the #1 intranet task: Webinar recording now available Biggest challenge in user experience Win the war on distraction   Distraction is a major source of usability issues we see …
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Posted in Management and strategy Tagged ,

Neo Insight’s e-newsletter on Customer Experience topics and techniques. The use of mega menus is increasing ever since Jakob Nielsen’s 2009 article: Mega Drop-Down Navigation Menus Work Well. Mega menus refer to large panels of links that drop down or …
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Posted in Design Tagged ,

In this issue “Why would ‘Having a baby’ be on here?” Persistent navigation problems #GoC #uxwg Web Usability Week rocks! Cluttered and confusing menus and links are some of the biggest problems we find in our user research. Menus are …
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Posted in Design Tagged