Subscribe to our blog
Author: admin
Posted by admin on May 9, 2009
Who and what are your landing pages designed for? Knowing the answer to this question is critical to website success. What is a landing page? Your Home page is a landing page. Any page arrived at via your main navigation. …
Continue reading →
Posted in Design
Tagged top tasks, userexperience
Posted by admin on January 9, 2009
Gerry McGovern, Neo Insight, and other partners in Customer Carewords have worked with government organizations in many countries over the years, evangelizing and implementing task-based approaches to managing government websites. A few weeks ago, Gerry did a webinar for 400 …
Continue reading →
Posted in Management and strategy
Tagged UX
Posted by admin on December 9, 2008
In this issue How to build momentum to manage your Top Tasks Revolve around your users – not vice versa The two minute warning Define your users by their actions – not as an “audience” Why usability is one …
Continue reading →
Posted in Management and strategy
Posted by admin on November 9, 2008
As part of World Usability Day, Gord Hopkins and Gerry McGovern presented a webinar on “Designing Navigation with Task Management”. The full webinar recording can be downloaded from the Customer Carewords website. We had over 1000 people attend from 8 …
Continue reading →
Posted by admin on September 9, 2008
The explosive growth in mobile devices poses significant user experience challenges. Mobile devices that run web applications are ubiquitous – 20 million Blackberry devices and 10 million iPhones are in use, and 1.5 million Google Android devices have been pre-sold. …
Continue reading →
Posted in Design
Posted by admin on August 9, 2008
Website navigation should help users quickly accomplish their tasks. Unfortunately, we often see websites maintaining a fixed set of global links on every page, most of which are no longer pertinent to the task at hand once a user makes …
Continue reading →
Posted in Design
Posted by admin on July 9, 2008
Neo Insight’s e-newsletter on User Experience topics and techniques. We invite you to subscribe to our monthly e-newsletter: In this issue Managing your users’ tasks: 6 measures you need to know Early prototyping tools: Balsamiq, Axure…? Free webinars: Task Measurement; Educational …
Continue reading →
Posted in Management and strategy
Posted by admin on May 9, 2008
Neo Insight’s e-newsletter on Customer Experience topics and techniques. We invite you to subscribe to our monthly e-newsletter. In this issue Four principles to improve your customers’ experience What’s wrong with the Canadian Government’s Common Look and Feel (CLF2) Free …
Continue reading →
Posted in Design
Posted by admin on April 9, 2008
Neo Insight’s e-newsletter on Usability topics and techniques. We invite you to subscribe to this monthly e-newsletter. In this issue To manage services on the web, manage customer tasks Free Gerry McGovern webinar – Customer Carewords for Intranets, May 27, …
Continue reading →
Posted in Management and strategy
Posted by admin on February 9, 2008
Neo Insight’s e-newsletter on Usability topics and techniques. We invite you to subscribe to our monthly e-newsletter. In this issue Encore of Gerry McGovern Masterclass plus special Executive Session Customer Carewords comes to Canada Don’t underestimate the value of a …
Continue reading →
Posted in Management and strategy
Archives
Tags
accessibility Agile analytics Benchmarking design principles first-click Forms geomatics gestures governments Higher Education intranet mega-menu mobile online research recruiting remote usability testing skills task identification top tasks touch universities usability testing userexperience UX UX research
