Tag: usability testing

Hack a document camera into a mobile testing camera and sled We’ve tried several mobile phone sleds and have been disappointed by cameras that don’t swivel or turn to fit the view of the participant’s fingers and screen. This winter, we …
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Posted in Mobile Tagged , , , , ,

Our ongoing UX bench-marking research with Cisco continues to generate fascinating UX data and insights. Just recently Cisco tested and implemented some improvements to the online registration form which users must complete to create an account. As this task is …
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Posted in Design, Management and strategy Tagged , , ,

Are you doing usability testing that includes a video image of the face of the participant? You should stop – here’s why. I was at two conferences this month where the presenter showed a video clip from a usability test. …
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Posted in Remote usability testing Tagged , ,

In this article, we’ll describe two creative techniques that generate a wonderful range of usability testing participants and still meet Canadian requirements to store survey data on data servers in Canada. Better recruiting techniques help web teams get faster and …
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Posted in Remote usability testing Tagged , , , , ,

Neo Insight has extensive experience designing mega menus with public and corporate clients. We’ve shared our learning in previous articles about mega menu design and the big improvements in task success rates that careful design and testing can deliver. Recently, …
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Posted in Uncategorized Tagged , ,

In this issue Discovery systems create a usability domino effect BizPal and Articles by the Systemscope Discovery Team Free webinar: Managing Council Top Tasks: Saving Customers’ Time Celebrate World Usability Day with a free First Click Test – Only 5 …
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Posted in Design Tagged ,

  Recent work with a Fortune 100 high-tech firm is validating four killer web strategies and proving the benefits of a top task management approach. The company team adopted strategies to focus on their customers’ top tasks, measure top task …
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Posted in Management and strategy, Remote usability testing Tagged , , ,

People value every second on the web – we often hear “Don’t waste my time!” In all of our various usability testing methods, we always measure the time to perform a task – whether the person is finding the recycling …
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Posted in Management and strategy Tagged

There is great pressure on businesses to keep people from being unemployed. Yet many workers are under-employed when an intranet hinders their efficiency. Intranet usability is a big problem. Would your senior executives be concerned that employees cannot do their …
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Posted in Management and strategy Tagged ,

Most people agree that it would be good to conduct usability testing of the customer experience associated with their application or website, but many feel it will take too long or be too expensive. Over the years we have developed …
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Posted in Remote usability testing Tagged ,