Tag: first-click

A few months ago, our partner Gerry McGovern wrote about ‘the vital importance of the first-click’. He cited a study by Web Usability which found that customers who clicked the correct first step in the task were twice as likely …
Continue reading

Posted in Online UX research, Remote usability testing Tagged , , , ,

In this issue Discovery systems create a usability domino effect BizPal and Articles by the Systemscope Discovery Team Free webinar: Managing Council Top Tasks: Saving Customers’ Time Celebrate World Usability Day with a free First Click Test – Only 5 …
Continue reading

Posted in Design Tagged ,

This month we get back to some basics of website design – making sure your carewords are seen and used optimally. People on the web are selfish, impatient and lazy. They want to accomplish their tasks quickly and with minimal …
Continue reading

Posted in Uncategorized Tagged ,