Jeff Stark, Lisa Fast, Mario Bonito and David Berman onstage at Codefest 4  – Photo by Mike Gifford – see all of Mike’s Codefest photos On February 18th and 19th, we joined in at Codefest4 2016.  This terrific event brought together the …
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Posted in Events & Speaking

We recently ran a study of a range of live and prototyped finders (pages where you use filters or facets to refine a set of results).  The goal was to identify which design patterns were most successful for particular finding tasks on computers, tablets and …
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Posted in Design, Mobile, Remote usability testing

For many years, Jakob Nielsen has listed  “Anything that looks like an ad” as one of the top 10 mistakes in web design. But he and others aware of ‘Banner Blindness’ might be surprised by the significant negative effects of stock photos …
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Posted in Design

In my hundreds of hours of usability testing, I’ve seen many people say “Blah blah blah” as they skip over blocks of prose on a web page, particularly instructions essential to solving the task at hand.  In my previous post, I wrote about how people skip over stock …
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Posted in Design

On LinkedIn and similar virtual gatherings of user experience designers I am often struck by questions like, “What is the best wireframing/prototyping tool?” which are typically followed by replies in which the respondents give passionate support for their particular favorite …
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Posted in Design, Mobile, Remote usability testing, User requirements

If you’ve been looking at your site’s mobile analytics lately — and you should be – you’re likely seeing mobile visits continuing to rise, especially if your corporate or government site has applied a responsive or mobile design. Gov.uk’s dashboard shows …
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Posted in Mobile

Our ongoing UX bench-marking research with Cisco continues to generate fascinating UX data and insights. Just recently Cisco tested and implemented some improvements to the online registration form which users must complete to create an account. As this task is …
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Posted in Design, Management and strategy Tagged , , ,

Are you doing usability testing that includes a video image of the face of the participant? You should stop – here’s why. I was at two conferences this month where the presenter showed a video clip from a usability test. …
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Posted in Remote usability testing Tagged , ,

Designers love boxes! Menus, warnings, labels, decorations… all sorts of boxes that can either work well, or cause problems because they are simply not seen at all by people using the page. For insights on how applying digital psychology principles …
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Posted in Events & Speaking

Service design is becoming a key organizational competence for business success in the Digital Age.  Let’s look at a real-life service experience and see what we can learn about absolute requirements for great service design. A (bad) service story Just recently, …
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Posted in Design, Management and strategy, User experience trends, User requirements