In my hundreds of hours of usability testing, I’ve seen many people say “Blah blah blah” as they skip over blocks of prose on a web page, particularly instructions essential to solving the task at hand.  In my previous post, I wrote about how people skip over stock …
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Posted in Design

On LinkedIn and similar virtual gatherings of user experience designers I am often struck by questions like, “What is the best wireframing/prototyping tool?” which are typically followed by replies in which the respondents give passionate support for their particular favorite …
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Posted in Design, Mobile, Remote usability testing, User requirements

If you’ve been looking at your site’s mobile analytics lately — and you should be – you’re likely seeing mobile visits continuing to rise, especially if your corporate or government site has applied a responsive or mobile design. Gov.uk’s dashboard shows …
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Posted in Mobile

Our ongoing UX bench-marking research with Cisco continues to generate fascinating UX data and insights. Just recently Cisco tested and implemented some improvements to the online registration form which users must complete to create an account. As this task is …
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Posted in Design, Management and strategy Tagged , , ,

Are you doing usability testing that includes a video image of the face of the participant? You should stop – here’s why. I was at two conferences this month where the presenter showed a video clip from a usability test. …
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Posted in Remote usability testing Tagged , ,

Designers love boxes! Menus, warnings, labels, decorations… all sorts of boxes that can either work well, or cause problems because they are simply not seen at all by people using the page. For insights on how applying digital psychology principles …
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Posted in Events & Speaking

Service design is becoming a key organizational competence for business success in the Digital Age.  Let’s look at a real-life service experience and see what we can learn about absolute requirements for great service design. A (bad) service story Just recently, …
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Posted in Design, Management and strategy, User experience trends, User requirements

Recently, I had the pleasure of speaking at Codefest here in Ottawa.  This volunteer-run event supports the Web Experience Toolkit (WXT) community. Everyone who works with or contributes to the Toolkit was invited to attend – and this year 500 …
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Posted in Events & Speaking

When choosing online research tools, it helps to have confidence that the data produced by the tool will  do a reasonable job of predicting what will be found using moderated usability testing — the gold standard of usability research.   Recently, …
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Posted in Design, Remote usability testing

DOWNLOAD SLIDES (PPT: 6 MB) DOWNLOAD VIDEO (WMV: 50MB: 49 minutes) (This webinar occurred April 16th, 2014) Discover the common patterns of tasks that employees expect to be able to do in the digital workplace and how the analysis can …
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Posted in Management and strategy Tagged