Category: Design

Warning: this article contains strong personal and professional opinion, plus some survey design talk! The Trump Make America Great Again Committee has a ‘Mainstream Media Accountability Survey’ at: https://action.donaldjtrump.com/mainstream-media-accountability-survey/ Go take a look; in fact, I urge you to take …
Continue reading

Posted in Design, Online UX research, User experience trends

It’s time to finally stop requiring users to format numbers in online forms. Front-end developers need to put in the extra effort to accept any format or provide masks instead of displaying error messages. To make that point to Government of Canada teams, …
Continue reading

Posted in Design, Online UX research Tagged , , ,

Are tables in your web pages stopping users in their tracks? Here is an example in which users reached the right page, but left before completing their task. The culprit was a table. Tabular data on the page was broken …
Continue reading

Posted in Design

We recently ran a study of a range of live and prototyped finders (pages where you use filters or facets to refine a set of results).  The goal was to identify which design patterns were most successful for particular finding tasks on computers, tablets and …
Continue reading

Posted in Design, Mobile, Remote usability testing

For many years, Jakob Nielsen has listed  “Anything that looks like an ad” as one of the top 10 mistakes in web design. But he and others aware of ‘Banner Blindness’ might be surprised by the significant negative effects of stock photos …
Continue reading

Posted in Design

In my hundreds of hours of usability testing, I’ve seen many people say “Blah blah blah” as they skip over blocks of prose on a web page, particularly instructions essential to solving the task at hand.  In my previous post, I wrote about how people skip over stock …
Continue reading

Posted in Design

On LinkedIn and similar virtual gatherings of user experience designers I am often struck by questions like, “What is the best wireframing/prototyping tool?” which are typically followed by replies in which the respondents give passionate support for their particular favorite …
Continue reading

Posted in Design, Mobile, Remote usability testing, User requirements

Our ongoing UX bench-marking research with Cisco continues to generate fascinating UX data and insights. Just recently Cisco tested and implemented some improvements to the online registration form which users must complete to create an account. As this task is …
Continue reading

Posted in Design, Management and strategy Tagged , , ,

Service design is becoming a key organizational competence for business success in the Digital Age.  Let’s look at a real-life service experience and see what we can learn about absolute requirements for great service design. A (bad) service story Just recently, …
Continue reading

Posted in Design, Management and strategy, User experience trends, User requirements

When choosing online research tools, it helps to have confidence that the data produced by the tool will  do a reasonable job of predicting what will be found using moderated usability testing — the gold standard of usability research.   Recently, …
Continue reading

Posted in Design, Remote usability testing