Author: ssmith

DOWNLOAD SLIDES (PPT: 6 MB) DOWNLOAD VIDEO (WMV: 50MB: 49 minutes) (This webinar occurred April 16th, 2014) Discover the common patterns of tasks that employees expect to be able to do in the digital workplace and how the analysis can …
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Posted in Management and strategy Tagged

(This webinar occurred March 5, 2014) DOWNLOAD SLIDES (PDF: 3 MB) DOWNLOAD VIDEO (WMV: 129 MB: 1 hour) The Cisco Support website has millions of pages and millions of visitors every month. It is a large and complex environment. How to make …
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Posted in Management and strategy, Remote usability testing

It is critical to manage the user experience of the website your employees use daily. You may know it as your intranet, employee portal, internal wiki, etc. But the fundamental challenges remain: to understand your employees, to engage and motivate …
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This is a custom excerpt for the “New task analytics for managing Top Tasks” post. It replaces the 240 character summary that is automatically generated from the post contents.
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Posted in Management and strategy Tagged ,

Top Task culture = share the vision + measure behaviour + re-organize for UX Jared Spool has researched the key characteristics of top-performing organizations. His organization helps people move toward three characteristics: vision, feedback, and culture. We agree. Hats off …
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Posted in Management and strategy Tagged

In this issue Win the war on distraction Improving Find People, the #1 intranet task: Webinar recording now available Biggest challenge in user experience Win the war on distraction   Distraction is a major source of usability issues we see …
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There is great pressure on businesses to keep people from being unemployed. Yet many workers are under-employed when an intranet hinders their efficiency. Intranet usability is a big problem. Would your senior executives be concerned that employees cannot do their …
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Although the web has long provided support for non-HTML documents (PDF, Word, etc.) that doesn’t mean it is a good thing to do. It can make it difficult for users to find what they need. Non-HTML documents are often not …
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There are a few key things every web manager needs to track about their visitors – like what did you come to the website to do and were you able to complete your task? Let’s call them TASKS and COMPLETION. …
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Posted in Management and strategy Tagged

A link is a promise Gerry McGovern says “a link is a promise, and if websites were marriages, many would end in divorce”. Links need to keep their promise or people are frustrated. Designing links is the fundamental skill of the …
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