Author: Lisa

It’s time to finally stop requiring users to format numbers in online forms. Front-end developers need to put in the extra effort to accept any format or provide masks instead of displaying error messages. To make that point to Government of Canada teams, …
Continue reading

Posted in Design, Online UX research Tagged , , ,

Hack a document camera into a mobile testing camera and sled We’ve tried several mobile phone sleds and have been disappointed by cameras that don’t swivel or turn to fit the view of the participant’s fingers and screen. This winter, we …
Continue reading

Posted in Mobile Tagged , , , , ,

Jeff Stark, Lisa Fast, Mario Bonito and David Berman onstage at Codefest 4  – Photo by Mike Gifford – see all of Mike’s Codefest photos On February 18th and 19th, we joined in at Codefest4 2016.  This terrific event brought together the …
Continue reading

Posted in Events & Speaking

We recently ran a study of a range of live and prototyped finders (pages where you use filters or facets to refine a set of results).  The goal was to identify which design patterns were most successful for particular finding tasks on computers, tablets and …
Continue reading

Posted in Design, Mobile, Remote usability testing

For many years, Jakob Nielsen has listed  “Anything that looks like an ad” as one of the top 10 mistakes in web design. But he and others aware of ‘Banner Blindness’ might be surprised by the significant negative effects of stock photos …
Continue reading

Posted in Design

In my hundreds of hours of usability testing, I’ve seen many people say “Blah blah blah” as they skip over blocks of prose on a web page, particularly instructions essential to solving the task at hand.  In my previous post, I wrote about how people skip over stock …
Continue reading

Posted in Design

If you’ve been looking at your site’s mobile analytics lately — and you should be – you’re likely seeing mobile visits continuing to rise, especially if your corporate or government site has applied a responsive or mobile design. Gov.uk’s dashboard shows …
Continue reading

Posted in Mobile

Are you doing usability testing that includes a video image of the face of the participant? You should stop – here’s why. I was at two conferences this month where the presenter showed a video clip from a usability test. …
Continue reading

Posted in Remote usability testing Tagged , ,

Designers love boxes! Menus, warnings, labels, decorations… all sorts of boxes that can either work well, or cause problems because they are simply not seen at all by people using the page. For insights on how applying digital psychology principles …
Continue reading

Posted in Events & Speaking

Recently, I had the pleasure of speaking at Codefest here in Ottawa.  This volunteer-run event supports the Web Experience Toolkit (WXT) community. Everyone who works with or contributes to the Toolkit was invited to attend – and this year 500 …
Continue reading

Posted in Events & Speaking